Shipping & Returns

SHIPPING AND DELIVERY POLICY

This Shipping Policy governs the shipping practices for orders placed on Thalassa, Inc’s website, doing business as Naiad (www.naiadshop.com). By placing an order with us, you agree to the terms outlined in this policy, which is designed to ensure a smooth and efficient delivery process for our customers.

1. Order Processing:

• Orders are processed on business days (Monday through Friday, excluding public holidays).
• Orders placed before 11AM MST are dispatched on the same business day.
• Orders placed after 11AM MST are dispatched on the next business day.

2. Shipping Providers and Services:

• We utilize Sendle as our primary shipping service provider.
• Sendle partners with various carriers to offer a range of shipping options.
• The available shipping options, along with estimated delivery times and costs, will be presented at checkout.

3. Delivery Times and Tracking:

• Delivery times vary based on the selected shipping option and destination.
• Customers will receive a tracking number once their order is dispatched, allowing them to track the progress of their delivery.
• Estimated delivery times are provided as a guideline and are not guaranteed, as they may be subject to delays beyond our control.

4. Shipping Costs:

• Shipping costs are calculated based on the weight, dimensions, and destination of the order.
• Final shipping costs will be displayed at checkout before the order is confirmed.

5. International Shipping:

• For orders outside the United States, additional charges, taxes, and customs duties may apply, which are the responsibility of the customer.
• International shipping availability and rates will be confirmed at checkout.

6. Failed Deliveries and Returns:

• In case of a failed delivery (e.g., no recipient at address), the carrier’s policy will apply. Customers are advised to contact the carrier in such instances.
• For returns, please refer to our Return Policy available to you on the website.

7. Shipping Liability and Insurance:

• Naiad is not liable for any damage or loss incurred during shipping.
• Shipping insurance options, if available, will be provided at checkout.

8. Changes to Shipping Policy:

• Naiad reserves the right to update or modify this Shipping Policy at any time.
• Continued use of our website and services following any changes signifies acceptance of the new terms.

9. Contact and Support: For any queries related to shipping, please contact our customer service team at cs@naiadshop.com.